Where is your organization on the CMM?

Our organization is stuck in between 2 and 3. HRIS is used corporation wide, including staffing branches. There is a team in our IT department dedicated to support of the system. It is used for payroll, supports recruitment cycles and has capabilities of reporting. However, very often to create a new report, introduce new metrics or modify parameters of the existing report systems requires support of the IT team. The HRIS is very antiquated and not user friendly.